{"id":116,"date":"2008-04-14T14:43:27","date_gmt":"2008-04-14T19:43:27","guid":{"rendered":"http:\/\/72.9.147.40\/archives\/2008\/04\/health-care-consumerism.html"},"modified":"2008-04-14T14:43:27","modified_gmt":"2008-04-14T19:43:27","slug":"health-care-consumerism","status":"publish","type":"post","link":"https:\/\/participatorymedicine.org\/epatients\/2008\/04\/health-care-consumerism.html","title":{"rendered":"Health Care Consumerism"},"content":{"rendered":"

The Deloitte Center for Health Solutions<\/a> released a very interesting report <\/a> on “Health Care Consumerism” which looks at five “zones” of activity: traditional health services, self-directed care, alternative and non-conventional health services, financing, and information seeking.<\/p>\n

I recommend checking out their report for a few reasons:<\/p>\n

1) Many of their findings ring true to me. For example:<\/p>\n

Myth: Consumers trust their doctor to make decisions for them.
\nReality: The majority of consumers want to share decision-making with their doctor; only 20% are content to let their doctor control those decisions unilaterally.<\/p><\/blockquote>\n

<\/p>\n

Myth: Consumers are afraid to use the Internet for clinical transactions in health care, fearing loss of privacy and security.
\nReality: Consumers are comfortable using the Internet to exchange clinical information with their doctor, especially if it results in better coordination of care and improved service. (They believe their doctors should make greater use of the Internet to provide access to medical records, test results and other types of information.<\/p><\/blockquote>\n

2) Deloitte Consulting is a big player in this field and they are (or should be) tuned in to discussions about participatory medicine.<\/p>\n

3) We should get used to seeing online surveys cited widely, despite their drawbacks<\/a>.<\/p>\n

I’m going to spend some time comparing their health consumer typology <\/a>(24% of consumers are “Sick & Savvy” and 8% are “Online & Onboard”) with the Pew Internet Project’s communications technology typology<\/a>. I wish they had a quiz <\/a>so we could all identify where we fit!<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

The Deloitte Center for Health Solutions released a very interesting report on “Health Care Consumerism” which looks at five “zones” of activity: traditional health services, self-directed care, alternative and non-conventional […]<\/p>\n","protected":false},"author":29,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"give_campaign_id":0,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[40],"tags":[166,38,168,169,39,167],"coauthors":[8266],"class_list":["post-116","post","type-post","status-publish","format-standard","hentry","category-demographics","tag-consumer","tag-data","tag-online","tag-participatory-medicine","tag-survey","tag-typology"],"yoast_head":"\nHealth Care Consumerism - SPM Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/participatorymedicine.org\/epatients\/2008\/04\/health-care-consumerism.html\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Health Care Consumerism - SPM Blog\" \/>\n<meta property=\"og:description\" content=\"The Deloitte Center for Health Solutions released a very interesting report on “Health Care Consumerism” which looks at five “zones” of activity: traditional health services, self-directed care, alternative and non-conventional […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/participatorymedicine.org\/epatients\/2008\/04\/health-care-consumerism.html\" \/>\n<meta property=\"og:site_name\" content=\"SPM Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/participatorymedicine\" \/>\n<meta property=\"article:published_time\" content=\"2008-04-14T19:43:27+00:00\" \/>\n<meta name=\"author\" content=\"Susannah Fox\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@s4pm\" \/>\n<meta name=\"twitter:site\" content=\"@s4pm\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Susannah Fox\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/participatorymedicine.org\\\/epatients\\\/2008\\\/04\\\/health-care-consumerism.html#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/participatorymedicine.org\\\/epatients\\\/2008\\\/04\\\/health-care-consumerism.html\"},\"author\":{\"name\":\"Susannah Fox\",\"@id\":\"https:\\\/\\\/participatorymedicine.org\\\/epatients\\\/#\\\/schema\\\/person\\\/a9cfc60ac142a83295d74c8bb0f46958\"},\"headline\":\"Health Care Consumerism\",\"datePublished\":\"2008-04-14T19:43:27+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/participatorymedicine.org\\\/epatients\\\/2008\\\/04\\\/health-care-consumerism.html\"},\"wordCount\":241,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/participatorymedicine.org\\\/epatients\\\/#organization\"},\"keywords\":[\"consumer\",\"data\",\"online\",\"participatory medicine\",\"survey\",\"typology\"],\"articleSection\":[\"Demographics\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/participatorymedicine.org\\\/epatients\\\/2008\\\/04\\\/health-care-consumerism.html#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/participatorymedicine.org\\\/epatients\\\/2008\\\/04\\\/health-care-consumerism.html\",\"url\":\"https:\\\/\\\/participatorymedicine.org\\\/epatients\\\/2008\\\/04\\\/health-care-consumerism.html\",\"name\":\"Health Care Consumerism - SPM Blog\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/participatorymedicine.org\\\/epatients\\\/#website\"},\"datePublished\":\"2008-04-14T19:43:27+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/participatorymedicine.org\\\/epatients\\\/2008\\\/04\\\/health-care-consumerism.html#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/participatorymedicine.org\\\/epatients\\\/2008\\\/04\\\/health-care-consumerism.html\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/participatorymedicine.org\\\/epatients\\\/2008\\\/04\\\/health-care-consumerism.html#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/participatorymedicine.org\\\/epatients\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Health Care Consumerism\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/participatorymedicine.org\\\/epatients\\\/#website\",\"url\":\"https:\\\/\\\/participatorymedicine.org\\\/epatients\\\/\",\"name\":\"SPM Blog\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/participatorymedicine.org\\\/epatients\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/participatorymedicine.org\\\/epatients\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/participatorymedicine.org\\\/epatients\\\/#organization\",\"name\":\"Society for Participatory Medicine\",\"url\":\"https:\\\/\\\/participatorymedicine.org\\\/epatients\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/participatorymedicine.org\\\/epatients\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/participatorymedicine.org\\\/epatients\\\/wp-content\\\/uploads\\\/sites\\\/3\\\/2017\\\/06\\\/spm-logo-13.png\",\"contentUrl\":\"https:\\\/\\\/participatorymedicine.org\\\/epatients\\\/wp-content\\\/uploads\\\/sites\\\/3\\\/2017\\\/06\\\/spm-logo-13.png\",\"width\":971,\"height\":269,\"caption\":\"Society for Participatory Medicine\"},\"image\":{\"@id\":\"https:\\\/\\\/participatorymedicine.org\\\/epatients\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/participatorymedicine\",\"https:\\\/\\\/x.com\\\/s4pm\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/participatorymedicine.org\\\/epatients\\\/#\\\/schema\\\/person\\\/a9cfc60ac142a83295d74c8bb0f46958\",\"name\":\"Susannah Fox\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/2e0bf6174d37b6d1cc2bf766de22eed20a5d039ac57fc86628114f9c7035666e?s=96&d=mm&r=g6aee0dcd3e96f31c315fbf2ad35ae2f3\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/2e0bf6174d37b6d1cc2bf766de22eed20a5d039ac57fc86628114f9c7035666e?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/2e0bf6174d37b6d1cc2bf766de22eed20a5d039ac57fc86628114f9c7035666e?s=96&d=mm&r=g\",\"caption\":\"Susannah Fox\"},\"description\":\"Susannah Fox is the Entrepreneur in Residence at the Robert Wood Johnson Foundation. She has contributed to this blog since its inception. Follow her on Twitter: @SusannahFox\",\"sameAs\":[\"http:\\\/\\\/www.susannahfox.com\"],\"url\":\"https:\\\/\\\/participatorymedicine.org\\\/epatients\\\/author\\\/susannah-fox\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Health Care Consumerism - SPM Blog","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/participatorymedicine.org\/epatients\/2008\/04\/health-care-consumerism.html","og_locale":"en_US","og_type":"article","og_title":"Health Care Consumerism - SPM Blog","og_description":"The Deloitte Center for Health Solutions released a very interesting report on “Health Care Consumerism” which looks at five “zones” of activity: traditional health services, self-directed care, alternative and non-conventional […]","og_url":"https:\/\/participatorymedicine.org\/epatients\/2008\/04\/health-care-consumerism.html","og_site_name":"SPM Blog","article_publisher":"https:\/\/www.facebook.com\/participatorymedicine","article_published_time":"2008-04-14T19:43:27+00:00","author":"Susannah Fox","twitter_card":"summary_large_image","twitter_creator":"@s4pm","twitter_site":"@s4pm","twitter_misc":{"Written by":"Susannah Fox","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/participatorymedicine.org\/epatients\/2008\/04\/health-care-consumerism.html#article","isPartOf":{"@id":"https:\/\/participatorymedicine.org\/epatients\/2008\/04\/health-care-consumerism.html"},"author":{"name":"Susannah Fox","@id":"https:\/\/participatorymedicine.org\/epatients\/#\/schema\/person\/a9cfc60ac142a83295d74c8bb0f46958"},"headline":"Health Care Consumerism","datePublished":"2008-04-14T19:43:27+00:00","mainEntityOfPage":{"@id":"https:\/\/participatorymedicine.org\/epatients\/2008\/04\/health-care-consumerism.html"},"wordCount":241,"commentCount":0,"publisher":{"@id":"https:\/\/participatorymedicine.org\/epatients\/#organization"},"keywords":["consumer","data","online","participatory medicine","survey","typology"],"articleSection":["Demographics"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/participatorymedicine.org\/epatients\/2008\/04\/health-care-consumerism.html#respond"]}]},{"@type":"WebPage","@id":"https:\/\/participatorymedicine.org\/epatients\/2008\/04\/health-care-consumerism.html","url":"https:\/\/participatorymedicine.org\/epatients\/2008\/04\/health-care-consumerism.html","name":"Health Care Consumerism - SPM Blog","isPartOf":{"@id":"https:\/\/participatorymedicine.org\/epatients\/#website"},"datePublished":"2008-04-14T19:43:27+00:00","breadcrumb":{"@id":"https:\/\/participatorymedicine.org\/epatients\/2008\/04\/health-care-consumerism.html#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/participatorymedicine.org\/epatients\/2008\/04\/health-care-consumerism.html"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/participatorymedicine.org\/epatients\/2008\/04\/health-care-consumerism.html#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/participatorymedicine.org\/epatients\/"},{"@type":"ListItem","position":2,"name":"Health Care Consumerism"}]},{"@type":"WebSite","@id":"https:\/\/participatorymedicine.org\/epatients\/#website","url":"https:\/\/participatorymedicine.org\/epatients\/","name":"SPM Blog","description":"","publisher":{"@id":"https:\/\/participatorymedicine.org\/epatients\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/participatorymedicine.org\/epatients\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/participatorymedicine.org\/epatients\/#organization","name":"Society for Participatory Medicine","url":"https:\/\/participatorymedicine.org\/epatients\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/participatorymedicine.org\/epatients\/#\/schema\/logo\/image\/","url":"https:\/\/participatorymedicine.org\/epatients\/wp-content\/uploads\/sites\/3\/2017\/06\/spm-logo-13.png","contentUrl":"https:\/\/participatorymedicine.org\/epatients\/wp-content\/uploads\/sites\/3\/2017\/06\/spm-logo-13.png","width":971,"height":269,"caption":"Society for Participatory Medicine"},"image":{"@id":"https:\/\/participatorymedicine.org\/epatients\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/participatorymedicine","https:\/\/x.com\/s4pm"]},{"@type":"Person","@id":"https:\/\/participatorymedicine.org\/epatients\/#\/schema\/person\/a9cfc60ac142a83295d74c8bb0f46958","name":"Susannah Fox","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/2e0bf6174d37b6d1cc2bf766de22eed20a5d039ac57fc86628114f9c7035666e?s=96&d=mm&r=g6aee0dcd3e96f31c315fbf2ad35ae2f3","url":"https:\/\/secure.gravatar.com\/avatar\/2e0bf6174d37b6d1cc2bf766de22eed20a5d039ac57fc86628114f9c7035666e?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/2e0bf6174d37b6d1cc2bf766de22eed20a5d039ac57fc86628114f9c7035666e?s=96&d=mm&r=g","caption":"Susannah Fox"},"description":"Susannah Fox is the Entrepreneur in Residence at the Robert Wood Johnson Foundation. She has contributed to this blog since its inception. Follow her on Twitter: @SusannahFox","sameAs":["http:\/\/www.susannahfox.com"],"url":"https:\/\/participatorymedicine.org\/epatients\/author\/susannah-fox"}]}},"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/p8S1TQ-1S","jetpack-related-posts":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/participatorymedicine.org\/epatients\/wp-json\/wp\/v2\/posts\/116","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/participatorymedicine.org\/epatients\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/participatorymedicine.org\/epatients\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/participatorymedicine.org\/epatients\/wp-json\/wp\/v2\/users\/29"}],"replies":[{"embeddable":true,"href":"https:\/\/participatorymedicine.org\/epatients\/wp-json\/wp\/v2\/comments?post=116"}],"version-history":[{"count":0,"href":"https:\/\/participatorymedicine.org\/epatients\/wp-json\/wp\/v2\/posts\/116\/revisions"}],"wp:attachment":[{"href":"https:\/\/participatorymedicine.org\/epatients\/wp-json\/wp\/v2\/media?parent=116"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/participatorymedicine.org\/epatients\/wp-json\/wp\/v2\/categories?post=116"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/participatorymedicine.org\/epatients\/wp-json\/wp\/v2\/tags?post=116"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/participatorymedicine.org\/epatients\/wp-json\/wp\/v2\/coauthors?post=116"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}