[the online comments] were not defamation but rather an \u201cemotional discussion of the issues.\u201d<\/p><\/blockquote>\n
According to Dr. McKee:<\/p>\n
\u201cThe financial costs are significant, but money is money and five years from now I won\u2019t notice the money I spent on this,\u201d he said. \u201cIt\u2019s been the harm to my reputation through the repeated publicity and the stress.\u201d<\/p><\/blockquote>\n
We all have two options for processing feedback: lean in or run away. Dr. McKee chose to run.<\/p>\n
He could have simply said thank you<\/em>. He could have read the online post with open eyes. Maybe it’s like any other medical intervention – try it and see what works. Instead, he became defensive and sued Laurion.<\/p>\nAnd here is where the moment occurs, where momentum shifts and things start heading in a different direction. As patients, we need to feel free to express our emotional state \u2014satisfaction, dissatisfaction, wants, needs, fears, and hopes \u2014with our community. Many times that community is online. And that doesn\u2019t have to be a bad thing for doctors and other providers.<\/p>\n
Clinicians have a golden opportunity. As patients take to the internet to post about their experiences, they are providing free feedback. They are focus groups, sharing (for better or worse) their experience\u00a0<\/span>with physicians. The trick is in the mental shift to seeing feedback, including the good, bad and ugly, as a gift.<\/p>\nAccording to the Star Tribune<\/i>, McKee\u2019s lawyer doesn\u2019t see things this way:<\/p>\n\u201dThis decision gives individuals a license to make derogatory and disparaging statements about doctors, professionals and really anyone for that matter on the Internet without much recourse,” he said.<\/p><\/blockquote>\n
That’s not the point\u00a0– it’s a license to give feedback,<\/i>\u00a0to talk about what works and what doesn’t, in the consumer’s view<\/i>. Some don’t understand this, but some do and are embracing it. Those are the ones on the other side of the moment, the ones who have shifted direction. They understand that the trajectory has changed – the keys are falling – and they’ve begun working with the changing tide, not trying to hold it back.<\/p>\n
<\/p>\n
<\/p>\n","protected":false},"excerpt":{"rendered":"
Guest post by SPM member @NickDawson,\u00a0a former health system executive now focused on patient experience, staff happiness and healthcare innovation. He works for Frontier Health in Richmond, Virginia.\u00a0 There’s a moment where something changes direction, irreversibly, because of irresistible forces – like when you toss your keys in the air. There is a split second […]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false},"version":2}},"categories":[6,59],"tags":[5950,5941,5939,5963,1060,5942,5960,5958,5959,5949,5957,5945,406,5944,5938,1462,5946,5947,5962,5961,5948],"coauthors":[],"class_list":["post-14240","post","type-post","status-publish","format-standard","hentry","category-newsgossip","category-policy-issues","tag-david-mckee","tag-defamation-case","tag-defamation-lawsuit","tag-defamation-suit","tag-doctor-patient-relationship","tag-dr-mckee","tag-former-health","tag-frontier-health","tag-healthcare-innovation","tag-initial-case","tag-irresistible-forces","tag-laurion","tag-medical-intervention","tag-minnesota-supreme-court","tag-nick-dawson","tag-patient-experience","tag-poignant-example","tag-poor-experience","tag-richmond-virginia","tag-system-executive","tag-traditional-doctor"],"jetpack_publicize_connections":[],"yoast_head":"\n
Minnesota Supreme Court sides with patient on social media defamation suit - SPM Blog<\/title>\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\t \n\t \n\t \n