{"id":5655,"date":"2010-05-08T05:55:43","date_gmt":"2010-05-08T10:55:43","guid":{"rendered":"http:\/\/pmedicine.org\/epatients\/?p=5655"},"modified":"2010-05-08T05:56:19","modified_gmt":"2010-05-08T10:56:19","slug":"%e2%80%9cgimme-my-damn-data%e2%80%9d-the-stage-is-being-set-to-enable-patient-driven-disruptive-innovation","status":"publish","type":"post","link":"https:\/\/participatorymedicine.org\/epatients\/2010\/05\/%e2%80%9cgimme-my-damn-data%e2%80%9d-the-stage-is-being-set-to-enable-patient-driven-disruptive-innovation.html","title":{"rendered":"\u201cGimme my damn data!\u201d The stage is being set to enable patient-driven disruptive innovation."},"content":{"rendered":"<p><em>This is <a href=\"http:\/\/e-caremanagement.com\/is-hitech-working-5-%E2%80%9Cgimme-my-damn-data%E2%80%9D-the-stage-is-being-set-to-enable-patient-driven-disruptive-innovation\/\" target=\"_blank\">an essay I (mostly) wrote<\/a> April 28 on Vince Kuraitis&#8217;s e-Care Management Blog, part of his series with David Kibbe MD about the Federal EMR incentives, titled &#8220;Is HITECH Working?&#8221; The series is, in my opinion, the most useful update I&#8217;ve seen on this complex and vital aspect of the future of healthcare. Vince and David made important edits and added the great appendix at end.<br \/>\n<\/em><\/p>\n<p>by Dave deBronkart (<a href=\"http:\/\/patientdave.blogspot.com\/\">e-PatientDave<\/a>), Vince Kuraitis, and David C. Kibbe<\/p>\n<p>So far this series has looked at HITECH participation by hospitals (grumbling but in the game) and physicians (wary, on the sidelines), kudos for ONC\u2019s three major policy points, and how HITECH is already moving the needle on the vendor side. <strong>Today we\u2019re going to look at the reason the whole system exists: patients.<!--more--><\/strong><\/p>\n<p>It\u2019s possible to look at the patients issue from a moral or ethical perspective, or from a business planner\u2019s ecosystem perspective. In this post we\u2019ll simply look at it pragmatically: is our approach going to work? It\u2019s our thesis that although you won\u2019t see it written anywhere, <strong>the stage is being set for a kind of disruption that\u2019s in no healthcare book: patient-driven disruptive innovation<\/strong>.<\/p>\n<p>We\u2019ll assert that in all our good thinking, <strong>we\u2019ve shined the flashlight at the wrong place<\/strong>. Sure, we all read the book (or parts), and we talk about disruption \u2013 within a dysfunctional system.<\/p>\n<p>If you believe a complex system\u2019s actual built-in goals are revealed by its actual behavior, then it\u2019s clear the consumer\u2019s not at the core of healthcare\u2019s feedback loops. What if they were?<\/p>\n<p>We assert that to disrupt within a non-working system is to bark up a pointless tree: even if you win, you haven\u2019t altered what matters. Business planners and policy people who do this will miss the mark. Here\u2019s what we see when we step back and look anew from the consumer\u2019s view:<\/p>\n<ol>\n<li>We\u2019ve been disrupting on the wrong channel.<\/li>\n<li>It\u2019s about the consumer\u2019s appetite.<\/li>\n<li>Patient as platform:\n<ul>\n<li>Doc Searls was right<\/li>\n<li>Lean says data should travel with the \u201cjob.\u201d<\/li>\n<li>\u201cNothing about me without me.\u201d<\/li>\n<\/ul>\n<\/li>\n<li>Raw Data Now: Give us the information and the game changes.<\/li>\n<li>HITECH begins to enable patient-driven disruptive innovation.<\/li>\n<li>Let\u2019s see patient-driven disruption. Our data will be the fuel.<\/li>\n<\/ol>\n<p><span id=\"more-1522\"> <\/span><\/p>\n<p><strong>1.     We\u2019ve been disrupting on the wrong channel.<\/strong><\/p>\n<p>The disruptive innovation we\u2019ve been talking about doesn\u2019t begin to go far enough. It\u2019s a rearrangement of today\u2019s business practices, but that\u2019s not consumer-driven. Many pundits, e.g. the ever-popular Jay Parkinson, note that today\u2019s economic buyer isn\u2019t the consumer, which is screamingly obvious because consumer value isn\u2019t improving as time goes by.<\/p>\n<p>When we as patients get our hands on our information, and <strong>when <em>innovators <\/em>get their hands on medical data, things will change<\/strong>. Remember that \u201cwe as patients\u201d includes you yes you, when your time comes and the fan hits your family. This is about you being locked in, or you getting what you want.<\/p>\n<p>I (Dave) witnessed this in my first career (typesetting machines) when desktop publishing came along. We machine vendors were experts at our craft, but desktop publishing let consumers go around us, creating their own data with PageMaker, Macs and PostScript. Once that new ecosystem existed, other innovators jumped in, and the world as we knew it ended.<\/p>\n<p>(Here\u2019s a tip from those years: this outcome is inevitable. Ride with it, participate in it, be an active participant, and you can \u201cthrive and survive.\u201d Resist and within a generation you\u2019ll be washed away.)<\/p>\n<p><strong>2.     It\u2019s about the consumer\u2019s appetite.<\/strong><\/p>\n<p>We don\u2019t hear it often in healthcare, but disruption Is driven by shifts in buyers\u2019 appetites over time. As products improve, some buyers reach a point where \u201cmore\u201d is no longer attractive. If we had 800 mpg cars, a 900 mpg one wouldn\u2019t have more appeal. Other factors start to win.<\/p>\n<p>Clayton Christensen took this analysis to a deeper level In a 2002 paper, as he scrutinized not whole products but deeper questions of how vendors should make strategic decisions to be more competitive: should they make tightly integrated high-performance disk subsystems, or should they build modular components that might run a bit slower but offer more versatile configurations?<\/p>\n<p>In \u201c<a href=\"http:\/\/www.mendeley.com\/research\/disruption-disintegration-and-the-dissipation-of-differentiability-1\/\" target=\"_blank\">Disruption, disintegration and the dissipation of differentiability<\/a>\u201d [subscription required] he demonstrated that the answer varies with time, depending on whether buyer appetites were being fully served: when people want more, they accept a proprietary interface, but once appetites are satisfied, other factors win out. In disk components, when speed is sufficient, buyers find more value in the flexibility of open interfaces.<\/p>\n<p><strong>If you view your health data as a modular component in the \u201chealth web of the future,\u201d you see that today it\u2019s tightly integrated \u2013 with your provider<\/strong>. That prevents you from seeking care elsewhere, and it prevents you from adding value to your own data by applying innovative tools. To us that\u2019s harm. It\u2019s not just restraint of trade, it\u2019s restraint of health.<\/p>\n<p>Give us our data, and let us feed it to other tools, and Katie bar the door. More on this in a moment.<\/p>\n<p><strong>3.     Patient as Platform:<\/strong><\/p>\n<p>In <a href=\"https:\/\/participatorymedicine.org\/epatients\/wp-content\/uploads\/sites\/3\/2010\/04\/2f-deBronkart-MU-WG-testimony-4-20-10.pdf  \" target=\"_blank\">Dave\u2019s HHS testimony<\/a> last week at the Meaningful Use workgroup, he <a href=\"http:\/\/en.wikipedia.org\/wiki\/Doc_Searls\" target=\"_blank\">cited Doc Searls<\/a> , one of the great visionaries of the Web\u2019s early years: in 1999 he co-authored <em>The Cluetrain Manifesto<\/em>, which foresaw the social impact of people getting together on the web.<\/p>\n<p>He continues to be a pretty slick thinker: he\u2019s now involved with VRM (Vendor Relationship Management), which turns CRM (Customer Relationship Management) on its head, putting the customer at the center. Wikipedia says, \u201cThe purpose of VRM is to equip individuals with tools that provide both independence from vendor \u2018lock-in\u2019 and better means for engaging with vendors.\u201d Hm, sound familiar?<\/p>\n<p><strong>a)     Doc Searls was right. <\/strong>So imagine Doc\u2019s reaction when, in 2008, he had a medical crisis and his MRI data, for which he\u2019d paid, couldn\u2019t be read by another physician (another vendor).<\/p>\n<p>He ended up with a time-pressured choice to do surgery that proved unnecessary \u2013 and which caused a 1-in-20 complication. <a href=\"http:\/\/www.linuxjournal.com\/content\/patient-platform\" target=\"_blank\">He posted<\/a> that \u201cthe closed and proprietary nature of heath care is itself a disease that needs to be cured. \u2026 I believe the best way to fix health care is for patients to be the platform for the care they get from doctors and institutional systems.\u201d <a href=\"https:\/\/participatorymedicine.org\/epatients\/archives\/2008\/06\/doc-searls-patient-as-platform-and-point-of-integration.html\" target=\"_blank\">Jon Lebkowsky\u2019s excellent post<\/a> illuminates the parallels with the e-patient movement.<\/p>\n<p><strong>b)     Lean says data should travel with the \u201cjob.\u201d <\/strong>Doc\u2019s idea is consistent with Lean, too.<\/p>\n<p>In March I  (Dave) participated in my hospital\u2019s annual Lean retreat, so I had occasion to read <em>Lean Hospitals, <\/em>by Mark Graban , Senior Fellow at the Lean Enterprise Institute. He recounts how lean manufacturing outperforms massive ERP systems.<\/p>\n<p>ERP tries to keep all information under central control and deliver it where and when needed in the manufacturing process. Well, give that a Fail: in a Lean factory, data travels with the product, so it\u2019s always where it\u2019s needed when it\u2019s needed. Graban notes, \u201cLean supports the idea of having exactly what you need, where you need it, when you need it.\u201d<\/p>\n<p>Lean has two arguments for this approach. First, in Lean, moving things around is a classic type of waste. Why not keep it where it\u2019s needed? Second, when errors happen, root cause analysis often reveals that the right information wasn\u2019t where it was needed, at the moment it was needed. (See also AHRQ\u2019s \u201c<a href=\"http:\/\/healthit.ahrq.gov\/images\/mar09_cds_book_chapter\/CDS_MedMgmnt_ch_1_sec_2_five_rights.htm\" target=\"_blank\">Five Rights of Clinical Decision Support<\/a>\u201d.)<\/p>\n<p>In healthcare the consequences of inaccessible facts can be mild or catastrophic. From the consumer perspective <strong>it\u2019s crazy to pay a professional to develop information about my health for me and not let me take it with me<\/strong>.<\/p>\n<p><strong>c)      \u201cNothing about me without me.\u201d <\/strong>A byword of the patient safety movement, the phrase \u201cnothing about me without me\u201d is credited to <a href=\"http:\/\/www.psnet.ahrq.gov\/resource.aspx?resourceID=1497.\" target=\"_blank\">Diane Plamping PhD<\/a>. She articulated this in 2000 following a five-day Salzburg Seminar retreat, with 69 participants from 24 countries.<\/p>\n<p><strong>4. Raw Data Now: Give us the information and the game changes.<\/strong><\/p>\n<p>People often ask, \u201cIf we give you your data, what are you going to do with it?\u201d We don\u2019t know \u2013 that\u2019s the point: innovators haven\u2019t gotten their hands on it yet!<\/p>\n<p>Twenty years ago Tim Berners-Lee invented the Web. In <a href=\"http:\/\/blog.ted.com\/2009\/03\/tim_berners_lee_web.php\" target=\"_blank\">his TED talk a year ago<\/a> he told why: he worked in a fascinating lab, and people would bring fascinating and useful information on all sorts of computers. \u201cI would find the information I wanted in some new data format. And these were all incompatible. The frustration was all this unlocked potential.\u201d He proposed the Web: linked data.<\/p>\n<p>It can be hard to see huge potential in a simple change. After Tim\u2019s boss died, the original proposal was found in his papers. In the corner he\u2019d written, \u201cVague, but exciting.\u201d<\/p>\n<p>Tim\u2019s next big vision says today\u2019s internet stops short: it lets us see other people\u2019s <em>interpretations<\/em> of datasets, not the data itself. So his 2009 TED talk agitates for change. By the end of the talk he had people chanting, \u201cRaw Data Now.\u201d<\/p>\n<p style=\"text-align: center;\"><a rel=\"attachment wp-att-1529\" href=\"https:\/\/participatorymedicine.org\/epatients\/archives\/2009\/03\/stars-stripes-patients-urged-to-take-charge-of-their-care.html\/1527-revision-2\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-1529   aligncenter\" title=\"TED-raw-data-now\" src=\"http:\/\/e-CareManagement.com\/wp-content\/uploads\/TED-raw-data-now1.png\" alt=\"\" width=\"267\" height=\"215\" \/><\/a><\/p>\n<p>Pew understands this: they\u2019ve released all the raw survey data for <a href=\"https:\/\/participatorymedicine.org\/epatients\/archives\/2010\/03\/chronic-disease-in-data-and-narrative.html\" target=\"_blank\">Susannah Fox\u2019s new study of chronic disease<\/a> so others can split and crunch however they like. And open data is a hallmark of the Open Science movement.<\/p>\n<p>What if instead of altering healthcare within today\u2019s system, we could do <a href=\"http:\/\/patientdave.blogspot.com\/2010\/03\/eric-dishman-take-health-care-off.html\" target=\"_blank\">what Eric Dishman proposed at TED<\/a> and find ways to detect problems before there\u2019s any sign of trouble?<\/p>\n<p>Here\u2019s a glimpse: Dave\u2019s friend Dorron Levy (a data geek if there ever was one, but no physician) has come up with a deeply geeky analysis of the MIT Sudden Cardiac Death EKG database. In these graphs don\u2019t worry what the axes mean. (His analysis is proprietary.) Each shows his analysis applied to digital EKG data from five people, all apparently healthy:<\/p>\n<p><a rel=\"attachment wp-att-1526\" href=\"https:\/\/participatorymedicine.org\/epatients\/archives\/2009\/03\/opaque-inc.html\/1522-revision-4\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-1526\" title=\"Dorron-healthy\" src=\"http:\/\/e-CareManagement.com\/wp-content\/uploads\/Dorron-healthy.png\" alt=\"\" width=\"400\" height=\"241\" \/><\/a><a rel=\"attachment wp-att-1527\" href=\"https:\/\/participatorymedicine.org\/epatients\/archives\/2010\/05\/%e2%80%9cgimme-my-damn-data%e2%80%9d-the-stage-is-being-set-to-enable-patient-driven-disruptive-innovation.html\/stars-stripes-patients-urged-to-take-charge-of-their-care\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-1527\" title=\"Dorron-sick\" src=\"http:\/\/e-CareManagement.com\/wp-content\/uploads\/Dorron-sick.png\" alt=\"\" width=\"400\" height=\"241\" \/><\/a><\/p>\n<p><em> <\/em><\/p>\n<p>Everyone in the second graph <em>died within 24 hours. <\/em><\/p>\n<p>They all looked healthy, and so did their EKGs. But those five dropped dead. His analysis spots early warning signs with clever logic. Imagine if that logic was embedded in some sensor that beeps when trouble\u2019s starting. If you were at risk, wouldn\u2019t you want one?<\/p>\n<p>Why has nobody in the healthcare industry expressed interest in this? We don\u2019t know, but we\u2019d sure like more early warning sensors.<\/p>\n<p>Dorron says one of the main factors holding him back is the lack of more data to analyze. Meanwhile, gazillions of petabytes sit locked up in silos. Rapunzel, Rapunzel, let down our data.<\/p>\n<p><strong>5. HITECH begins to enable patient-driven disruptive innovation.<\/strong><\/p>\n<p>HITECH has a number of specific provisions that will reunite patients with their data (see the Appendix below). This is a great start!<\/p>\n<p><strong>6. Let\u2019s see patient-driven disruption. Our data will be the fuel.<\/strong><\/p>\n<p>By definition, intractible problems resist conventional thought. If we want real change, let\u2019s consider alternate approaches, ideally from deep thinkers who can see the structures that keep the problems in place.<\/p>\n<p>So yes, we\u2019ll gladly quote Tim Berners-Lee, because his big idea 20 years ago worked out pretty well \u2013 the power of linking documents \u2013 and now he wants to link the data itself. And we\u2019ll quote Doc Searls, because his <em>Cluetrain<\/em> ten years ago foresaw things that some of us are only now learning: the internet gives us autonomy.<\/p>\n<p>And when Doc\u2019s stuff hit the fan, he saw immediately that we\u2019re the big stakeholders, the ones who win or lose depending on the accuracy and availability of the information our doctors have at decision time.<\/p>\n<p>So as HITECH promises to give us our data, we call out: \u201cInnovators, start your engines. Fuel is on the way.\u201d Disruption is a real dynamic, driven by real forces. <strong>Put the data in the consumer\u2019s hands, and let real patient-driven disruption begin.<\/strong><\/p>\n<p><strong> <\/strong><\/p>\n<p><strong> <\/strong><\/p>\n<p><strong> <\/strong><\/p>\n<p><strong>APPENDIX \u2013 HITECH Provisions to Share Data With Patients<\/strong><\/p>\n<p>Stage 1 \u2014 2011 (from <a href=\"http:\/\/edocket.access.gpo.gov\/2010\/pdf\/E9-31217.pdf\" target=\"_blank\">Meaningful Use NPRM<\/a>, December 2009)<\/p>\n<ul>\n<li>Physician (EP) Objectives\n<ul>\n<li>Send reminders to patients for preventive\/ follow up care<\/li>\n<li>Provide patients with an electronic copy of their health information (within 48 hours)<\/li>\n<li>Provide patients with timely electronic access to their health information within 96 hours of the information being available to the EP<\/li>\n<li>Provide clinical summaries for patients for each office visit<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li>Hospital Objectives\n<ul>\n<li>Provide patients with an electronic copy of their health information (within 48 hours)<\/li>\n<li>Provide patients with an electronic copy of their discharge instructions and procedures at time of discharge, upon request<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Stage 2 \u2013 2013 (Note: Items for Stages 2 and 3 are from an initial <a href=\"http:\/\/healthit.hhs.gov\/portal\/server.pt\/gateway\/PTARGS_0_11113_872719_0_0_18\/Meaningful%20Use%20Matrix.pdf\">Meaningful Use Matrix<\/a> endorsed by the Health IT Policy Committee ( HITPC) in June 2009. Details and specific rules have not yet been developed.)<\/p>\n<ul>\n<li>Physician (EP) Objectives\n<ul>\n<li>Access for all patients to PHR populated in real time with health data<\/li>\n<li>Offer secure patient-provider messaging capability<\/li>\n<li>Provide access to patient-specific educational resources in common primary languages<\/li>\n<li>Record patient preferences (e.g., preferred communication media, health care proxies, treatment options)<\/li>\n<li>Incorporate data from home monitoring device<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li>Hospital Objectives\n<ul>\n<li>Access for all patients to PHR populated in real time with patient health data<\/li>\n<li>Provide access to patient-specific educational resources in common primary languages<\/li>\n<li>Record patient preferences (e.g., preferred communication media, health care proxies, treatment options)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Stage 3 \u2013 2015<\/p>\n<ul>\n<li>Physician (EP) and Hospital Objectives\n<ul>\n<li>Patients have access to self-management tools<\/li>\n<li>Electronic reporting on experience of care<\/li>\n<li>Provide patients, on request, with an accounting of treatment, payment, and health care operations disclosures<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This is an essay I (mostly) wrote April 28 on Vince Kuraitis&#8217;s e-Care Management Blog, part of his series with David Kibbe MD about the Federal EMR incentives, titled &#8220;Is [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"give_campaign_id":0,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[1],"tags":[],"coauthors":[],"class_list":["post-5655","post","type-post","status-publish","format-standard","hentry","category-general"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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