{"id":3398,"date":"2016-10-10T19:25:31","date_gmt":"2016-10-11T01:25:31","guid":{"rendered":"http:\/\/pmedicine.org\/?p=3398"},"modified":"2023-02-20T10:58:18","modified_gmt":"2023-02-20T15:58:18","slug":"keith-mattox-with-dave-newell-interview","status":"publish","type":"post","link":"https:\/\/participatorymedicine.org\/2016\/keith-mattox-with-dave-newell-interview\/","title":{"rendered":"Dave Newell Talks About Privacy and Security"},"content":{"rendered":"
\"Dave<\/a>

Dave Newell<\/p><\/div>\n

 <\/p>\n

Dave Newell founded information security services firm Loptr LLC in 2013 and has over two decades experience working with large and small companies nationwide to improve their information security programs and lower their risk of online threats and cyber attacks. I interviewed on the topic of privacy and information security in healthcare. This article contains an abridged version of the interview. You can listen to the full audio version of the interview below and can download the full transcript<\/a>.<\/p>\n\nhttps:\/\/participatorymedicine.org\/wp-content\/uploads\/2016\/10\/S4PM-Dave_Newell_Interview-26-Sept-2016.mp3<\/a><\/audio>\n

 <\/p>\n

Mattox<\/strong>: There is so much going on with security,\u00a0Dave. What do you check\u00a0regularly to keep up-to-date with security threats and\u00a0other information on the security front?<\/p>\n

Newell<\/strong>: Every\u00a0morning I spend about half an hour reading through\u00a0security news. And so what I’ve done is,\u00a0along with the rest of my consulting\u00a0team, we put together a reading list of sources of\u00a0information security news.\u00a0So those come into our tablets and computers every morning and\u00a0I spend about a\u00a0half an hour every day reading. And\u00a0even then, it’s really hard to keep up because there’s so much going on.\u00a0We share this\u00a0list of reading sources [with our clients] and we encourage\u00a0organizations to put\u00a0together a set of sources that they [follow].<\/p>\n

 <\/p>\n

Mattox<\/strong>: So one of\u00a0those things you’ve probably\u00a0read a lot about is ransomware, which is\u00a0probably the biggest threat this year and\u00a0especially with healthcare\u00a0organizations. They seem to be particularly vulnerable. What can\u00a0hospitals and\u00a0clinics, particularly small practices in our membership, do to mitigate this\u00a0threat, and what are the most important steps to take to guard against this?<\/p>\n

Newell<\/strong>:\u00a0Yeah, that’s a good question. And the answer is\u00a0really when it comes to\u00a0ransomware that it’s a very challenging threat, and it\u00a0can be very hard for organizations to\u00a0defend against it. And the reason is\u00a0that, unlike some of the security threats that we worry\u00a0about, ransomware can\u00a0come through a number of different paths. And so one of the things that\u00a0can happen\u00a0is\u00a0bad guys, when they’re attacking\u00a0your\u00a0organization, can try to break into computer systems and install\u00a0ransomware. Or you can you\u00a0be infected by ransomware just by visiting a website\u00a0that has already been compromised. Or\u00a0you can get ransomware in a way that I\u00a0think most of us think about it arriving, which is it\u00a0arrives in an email. Because ransomware can come\u00a0from a lot of different paths, it’s really hard for folks to defend against.<\/p>\n

So when we look at how we defend against ransomware,\u00a0one of the things that\u00a0happens is, you have to be able to\u00a0secure the end-point. I’m talking about\u00a0the computers or laptops that are where\u00a0ransomware initially attacks. Making\u00a0sure\u00a0that our operating systems are patched and up-to-date, removing\u00a0software that\u00a0we don’t need and patching some of the riskiest software that’s out there like\u00a0Flash and browsers and Adobe products and Java. [Run]\u00a0anti-virus or anti-malware software. And\u00a0then the other thing that you need to do is focus on\u00a0training and make sure\u00a0that people are on the front lines, that is these people that are\u00a0receiving\u00a0emails, understand what to do or what not to do to avoid ransomware. Make\u00a0sure that people understand\u00a0how ransomware\u00a0can get into your organization and what you can do to stop it\u00a0which really comes down to not\u00a0doing things. Don’t click on things. Don’t open\u00a0attachments.<\/p>\n

 <\/p>\n

Mattox<\/strong>: You\u00a0also\u00a0have done\u00a0a number of risk assessments for healthcare providers. What are the most\u00a0important things that smaller practices can do to help keep them safe?<\/p>\n

Newell<\/strong>:\u00a0Well, a few years ago, I was at a conference that\u00a0NIST and the Office of Civil\u00a0Rights. At\u00a0this conference, a person from OCR said that one of the things that they\u00a0look at when they’re doing a HIPAA audit\u00a0is your risk\u00a0analysis. What they said was that there are no organizations\u00a0that they have found that\u00a0have done a good risk analysis that do not use\u00a0encryption. The point here is that, you can’t\u00a0be doing a good job of\u00a0securing healthcare data if you’re not using encryption on your\u00a0desktops and\u00a0laptops.<\/p>\n

There’s\u00a0a set of what I guess we would call\u00a0table stakes for security programs. Organizations need\u00a0to have policies and\u00a0procedures in place. They need to have done some kind of risk analysis.\u00a0They\u00a0need to do training and awareness as well. If we go into an organization\u00a0and\u00a0don’t find those things in place, that can be a red flag in terms of HIPAA\u00a0compliance. A\u00a0last area that I’ll mention is logging. You need to\u00a0review your\u00a0logs and monitor for security\u00a0incidents. You need to be able to capture information\u00a0about\u00a0what’s going on in your organization.<\/p>\n

 <\/p>\n

Mattox<\/strong>: Sort of contrary to that, are there things\u00a0that you see being done in\u00a0hospitals or other organizations that you think are\u00a0misguided or are not a good use of\u00a0resources for security?<\/p>\n

Newell<\/strong>:\u00a0One of the broad things that we see is that\u00a0folks tend to confuse\u00a0information security and compliance, or risk management\u00a0and compliance. There tends to\u00a0be a confusion that things that we do to\u00a0comply with the HIPAA security\u00a0rule are the same as being\u00a0secure. There [are] a lot of\u00a0things\u00a0that you need to do to manage risk and not all of them are in the HIPAA\u00a0security\u00a0rule. A mistake that we see organizations make is that they focus\u00a0on just hitting a checklist\u00a0of: do I have this document, do I have\u00a0this piece of software, do I have\u00a0that piece of hardware? [People]\u00a0focus on\u00a0having things versus doing things. There’s a quote that I often refer to\u00a0from Bruce\u00a0Schneier, “Security is a process, not a product.” This big mistake that we see is that folks\u00a0tend to think about security and\u00a0say, “Oh, security is having a firewall or having antivirus\u00a0software.” Where security is really about using<\/em> those tools, monitoring\u00a0your environment and\u00a0making sure that everything that you have is actually\u00a0working.<\/p>\n

 <\/p>\n

Mattox<\/strong>: What have you found to be the most\u00a0effective way to articulate the\u00a0business value of security and privacy to\u00a0management?<\/p>\n

Newell<\/strong>:\u00a0We\u00a0put together what we call “a 60-second assessment\u201d.\u00a0If you didn’t have a lot of\u00a0time and\u00a0money and you needed to get a quick understanding of [your] security, how would you do that? There’s one question that is my favorite. [When]\u00a0I’m talking to the\u00a0senior management in a healthcare organization, I say,\u00a0“Go back and ask your IT people, \u2018How\u00a0many [network] connections did we have\u00a0from Russia yesterday?\u2019\u201d The point of asking this\u00a0question is to\u00a0understand whether you can<\/em> know. Because most of us in\u00a0healthcare in the United States do not really need network connections from\u00a0Russia. If you looked at that and said, “Well, you know\u00a0what? I don’t actually provide healthcare to\u00a0anybody in Russia. There shouldn’t\u00a0be any Russian connections.”<\/p>\n

What you’ll find in a lot of cases is that you\u00a0actually\u00a0can’t get a good answer. Even if you get a\u00a0response\u00a0like this, “Well, I can find out for you.\u201d [If] it\u00a0takes you a day or a week to find out\u00a0who connected to your network, you still have a problem. If the answer is, “We do not know who’s connecting to our network,”\u00a0then\u00a0it’s pretty clear that you’re not getting enough value out of your\u00a0information security.<\/p>\n

Dave Newell founded information security services firm Loptr LLC in 2013. Newell has over two decades experience working with large and small companies nationwide to improve their information security programs and lower their risk of online threats and cyber attacks. Dave started and led Denver-based Crave Technology in 1995 before joining Computer Task Group (CTG) in 2005, where he led a consulting team providing information security solutions to clients including healthcare providers, payers, and health information exchanges.<\/em><\/p>\n

You can contact Dave at dave.newell@loptrllc.com or visit Loptr\u2019s web site at www.loptrllc.com.<\/em><\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

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