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Do not go look this up. I’ll post the answer tomorrow.

We on this blog know Dr. Tom Delbanco as, among other things, the “father” of OpenNotes, along with “co-parent” Jan Walker, RN MBA. (For a history lesson, Tom’s also the lead author on the wonderful 2001 paper “Healthcare in a Land Called PeoplePower,” which I wrote about on my personal blog)

Your quiz: (Do not go look this up – THINK!)
When did he publish
the article whose
summary is shown here?

I’ll post the answer tomorrow, with the original paper. Please do think about this before searching.


Here’s the summary at right, broken into paragraphs to help you savor them. When was this written?

Doctors and patients alike are saddened and angered by the distance that increasingly interferes with their interactions.

Two complementary strategies may enhance the human quality of clinical care and improve outcomes.

First, the doctor and patient can undertake a systematic “patient’s review” that addresses seven dimensions of care:

  1. respect for patient’s values, preference, and expressed needs;
  2. communication and education;
  3. coordination and integration of care;
  4. physical comfort;
  5. emotional support and alleviation of fears and anxieties;
  6. involvement of family and friends; and
  7. continuity and transition.

[Pretty good list of aspirations, yes?]

Second, using survey instruments designed to solicit focused reports from patients that address each dimension of care, doctors can gather aggregate feedback about their practices.

Such reports move beyond anecdote and can serve as screening tests that uncover areas in doctors’ practices that merit improvement.

In addition, patients can join doctors in developing solutions to problems uncovered by patients’ reports.

–See you tomorrow …


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