“A well-educated patient is easier to treat. A badly educated patient is very difficult to treat.”
This and other choice quotes you’ll find in, How to deal with the digitally empowered patient, a four-doctor roundtable discussion hosted by Scott V. Haig, MD. an Assistant Clinical Professor of Orthopedic Surgery at Columbia University. It was published in the April 2008 issue of Orthopedics Today.
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Here’s something you might be interested in:
http://www.kevinmd.com/blog/2008/04/amy-tenderich-home-depot-method-of.html
See especially the discussion in comments section.