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The Curse of Knowledge – When Expertise Creates Blindspots in Patient Communication

by Eric Bersh | Apr 6, 2022 | 2 comments

Irish playwright George Shaw once remarked that “the single biggest problem in communication is the illusion that it has taken place.” This is a core concept for professional healthcare communicators like myself, but it was not until I experienced this idea in action...

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The Curse of Knowledge – When Expertise Creates Blindspots in Patient Communication

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