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Innovation, Local Persistence

Innovation, Local Persistence

Innovation is not like switching on a lightbulb for the world. Rather it’s local iterative, persistent steps. Thoughts from the Patient Experience Symposium. Listen to the podcast here https://health-hats.com/pod144/ Proem As I left the Patient Experience...
An Introduction to our new Executive Director, Randy Houk

An Introduction to our new Executive Director, Randy Houk

I am so honored and excited to introduce myself to you, SPM Blog readers, SPM members and friends, and to share with you a preview of coming attractions. By that I mean that since I’ve been the new Executive Director for SPM for a day and a half, my vision for what...
Seeing Red about Pink Eye

Seeing Red about Pink Eye

I don’t like having something wrong with my body.  I don’t like feeling achy. I can’t stand fevers. I don’t like being sick. When I do get ill, I want whatever healthcare team I deal with to be full of empathy and quick to figure out what ails me. If that sounds a bit...

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